In the banking sector, career after b.com plays a key role. Continuing education allows these career progressions. In the era of digitalization and faced with the emergence of artificial intelligence, bank employees must also develop new skills to adapt their business, which is bound to evolve.
Evolution of professions and digitalization force, what new skills should bank employees develop in priority?
These evolutions are impacting all the banking professions; one cannot bring a single answer. If you look at the customer relationship business, which is about half the workforce, the significant change is that the advisor now has to work in an Omni channel environment. It must be able to intervene in a mostly digitized customer journey and bring timely responses and solutions tailored to the project and the profile of the client.
This, of course, requires having a solid foundation of digital skills (the banks agree in this regard significant investments), technical and regulatory, but also develop strong interpersonal skills to make a difference in terms of quality of reception, listening, support and advice in relation to digital solutions and artificial intelligence (AI).
Finally, the business related to the customer relationship does not change in their fundamentals, it is the manner of exercising them and therefore the base of necessary skills that evolve.
Which are the professions of the bank most impacted by these evolutions?
Over the next few years, it can be estimated that three segments of the banking business will be primarily concerned by the need to develop new skills, with the aim of a specific effort regarding training. These are (in decreasing order of volume of the populations concerned):
- Sales forces and customer relations professions which, with the development of artificial intelligence and the arrival of new players, will probably have to refocus the heart of their business on value-added expertise and advice;
- Risk and compliance professions, artificial intelligence opening up new unsuspected possibilities in this area;
- Activities related to data management, especially the customer journey, which will undoubtedly give birth to a myriad of new jobs.
But, of course, the other components of the banking activity (HR, support functions, etc.) will also be impacted to varying degrees.
What are the risks for those who would not want to train or who would be too late?
Through adapted methodology and à la carte training, the student gradually builds his project by acquiring skills in public finance, local government finance, finance and strategy, corporate finance and market practice, banking, and the stock market, finances, and probabilities, which can constitute as many specializations according to the proposed course.
Holders of diploma courses in finance and banking are directly operational managers who work in accounting firms, auditing, and consulting firms; banks and insurance companies; Corporate Finance departments of major industrial and commercial groups. Depending on the context, there are positions as a financial analyst, account manager, an auditor in office, treasury manager, portfolio manager, sales trader.
Depending on the context, there are positions as a financial analyst, account manager, an auditor in office, treasury manager, portfolio manager, sales trader, etc.